Service Manager

Détail Poste :
Nombre de poste :
Description de poste :The service manager will be fully responsible for the service operations, His responsibility will cover controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining service revenue and profit objectives and maintaining service records. As with all positions within dealerships, service managers are expected to maintain good relations with the manufacturer. The job will include: • Hiring and supervising all service department personnel, as well as monitoring their productivity and performance. • Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business • Defining and monitoring retention rates with PDCA on any drop below target levels. • Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers. • Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives • Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy  

Profil rechercher :• Should have held independent responsibility for Mechanical and Body repair in a dealership. • Technical background - Bacjhel0ors Degree in Automobile or Mecahnical Engineering - with management training on the job. • Have been in the service business for 12-15 years • Require strong communication skills to deal with customers, employees and vendors Age: Around 35-38 years  

Domaine :Economie, Gestion, Finances  Spécialité :GESTION D'ADMINISTRATION  
Expérience :Exigée    Durée d'Expérience :12 
Pays de poste :QATAR     Ville de poste :Doha 
Avantages :
Primes :Oui   Protection sociale :Oui   Frais de voyage :Oui    Vehicule :Oui 
Logement :Oui   
Informations Complémentaires :
 

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