Analyse work orders (Job Cards) carefully to understand the equipment’s condition, the accuracy of the diagnosis, and labour time agreed.
Ask the Service Supervisor for clarification if a work order is not clear or seems incorrect.
Determine which parts and tools will be required for a given repair or service and ensure their availability.
Inform the Service Supervisor if additional parts need to be ordered.
Complete routine services and repairs on equipment within the assigned timeframes.
Document completed work orders to include the repairs conducted, the parts required, and the labour involved.
Document any other vehicle problems noted during servicing and document any additional repairs to be completed, the parts required, and the labor to be charged in order to gain customer approval on work order and service checklists.
Interact directly with customers to explain vehicle problems and steps taken to correct the problems as needed.
Document additional services or repairs conducted on vehicles.
Ensure the security of all inventories and monitor the quality of parts.
Undertake additional related responsibilities as required.
Well-organized and systematic
Technically competent with ability to diagnose/troubleshoot heavy equipment issues
Ability to read and interpret work orders
Good communication skills
Good customer service skills
Technical knowledge of various service requirements and diagnosis of issues – one or more of the following automotive disciplines: mechanical, electronic, electrical, transmission, air-conditioning, hydraulics
Work experience in a Earth Moving / Excavation Equipment dealership service outlet conducting routine services on heavy equipment.
Related Diploma or certificate from Technical School or Training Institution