Establish rapport and trust with customers.
Document vehicle problems by listening to customers describe them and by asking probing questions.
Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
Maintain extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
Maintain communication with the Workshop Controller and Technicians to obtain information on updates and status of repairs.
Offer additional maintenance and repair services to customers when appropriate.
Undertake additional related responsibilities as required.
Diploma in Mechanical or Automobile Engineering
Excellent customer service skills
Must be capable of handling dissatisfied customers and customers who are confused about repairs and costs of service.
Good communication, spoken and written English, Arabic is a plus
Manage Relationships & Diversity
Analysis & Problem Solving
Learning and Self-Development
Communicate with Others
Planning & Organizing